> For the complete documentation index, see [llms.txt](https://phonetracker247-1.gitbook.io/support.phonetracker247.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://phonetracker247-1.gitbook.io/support.phonetracker247.com/help/faqs/agent-app/diagnostic/overview.md).

# Overview

### 📤 How to Send a Diagnostic Report from the Agent

If you're experiencing issues with the app or would like to report unusual behavior for support purposes, you can send a **Diagnostic Report** directly from within the app. This report helps our support team identify technical problems on your device and provide more accurate assistance.

#### 🔧 What the Diagnostic Report Includes

The diagnostic report may contain the following:

* Device information (model, OS version)
* App version and configuration
* Error logs (if any)
* Permission status (granted/denied)
* Sync statuses and recent activities
* Feature availability and usage state

**Note:** This data is used only for diagnostic purposes and is handled securely.

***

#### 📲 Steps to Send a Diagnostic Report

1. **Open the App**\
   Launch **the Agent app** on the monitored device (Agent).
2. **Go to the About Section**\
   Tap on `Menu` → `Diagnostic` Or go directly to the `About` tab at the bottom (may be labeled as "Support" in some versions).
3. **Select 'Send Diagnostic Report'**\
   In the About screen, scroll down and tap on **Send Diagnostic Report**.
4. **Add Optional Notes**\
   You may be asked to **add a note** describing the issue (e.g., "GPS tracking stopped working", or "App not syncing").
5. **Confirm and Send**\
   Tap **Send**. The report will be uploaded to our system. You may see a short confirmation message like:

   > "Diagnostic report sent successfully. Thank you!"

***

#### 📌 Troubleshooting

* If the button doesn't work:
  * Ensure your device is connected to the Internet.
  * Check that **the Agent app** has the required permissions.
* If you don’t see the option:
  * Make sure you’re using the latest version of the app.
  * In some builds, this feature is only visible to advanced users or after tapping "Developer Mode" 3 times.

***

#### 🛡️ Privacy Notice

The diagnostic report **does not include any personal content** such as messages, photos, or audio recordings unless the issue is directly related and explicitly consented.

You are always in control of what you share.


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# Agent Instructions
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