> For the complete documentation index, see [llms.txt](https://phonetracker247-1.gitbook.io/support.phonetracker247.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://phonetracker247-1.gitbook.io/support.phonetracker247.com/help/faqs/dashboard-website/reward-points/overview.md).

# Overview

## Points & Wallet FAQs (Overview)

### 1) What are Points?

Points are virtual credits you earn or receive in your account. They can be redeemed for packages or features.

### 2) How can I earn Points?

You can earn Points by daily login, referrals, promotions, or other in-app activities.

### 3) Where can I see my Points balance?

Go to **Account > Wallet** in the cPanel or Admin app to view your current balance.

### 4) How can I use Points?

Points can be redeemed in **Account > Subscription** to purchase or extend packages.

### 5) Do Points expire?

Yes. Points may have an expiration date depending on the promotion or reward type.

### 6) Can I transfer Points to another account?

No. Points are tied to your account and cannot be transferred.

### 7) Can I combine Points with real payments?

Yes. You can use Points to partially cover the cost of a package, and pay the remaining amount with a card or other method.

### 8) How many Points are required for a package?

The amount depends on the package type (e.g., Standard vs. Pro). Conversion details are shown in the Wallet section.

### 9) Can I request a refund for Points?

No. Points have no cash value and are not refundable.

### 10) What happens if I uninstall the app?

Your Points remain in your account wallet and are not affected by uninstalling the app.


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