> For the complete documentation index, see [llms.txt](https://phonetracker247-1.gitbook.io/support.phonetracker247.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://phonetracker247-1.gitbook.io/support.phonetracker247.com/help/troubleshooting/dashboard-website/features/social-networking-message-notifications-not-showing.md).

# Social Networking Message Notifications Not Showing

#### **Issue:**

**“I cannot see WhatsApp/Messenger/Instagram message notifications in PhoneTracker247.”**

Follow the steps below.

***

### **1. Check that Notification Access is enabled**

On the child’s device:

**Settings → Notifications → Notification Access**\
Make sure **PhoneTracker247 Agent** is turned ON.

***

### **2. Check if the social networking app shows content in notifications**

Each app has its own notification settings.

For example, on WhatsApp:

**WhatsApp → Settings → Notifications → Message notifications → Show preview = ON**

If preview is OFF, **PhoneTracker247** will not receive message text.

***

### **3. Check system privacy settings**

Some devices hide notification content by default.

Go to:

**Settings → Lock Screen → Hide Content / Sensitive Notifications**\
Turn OFF any setting that hides message details.

***

### **4. Ensure “Do Not Disturb” is not blocking notifications**

Go to:

**Settings → Sounds & Vibration → Do Not Disturb**\
Disable or allow notifications from all apps.

***

### **5. Confirm that the app actually generated a notification**

**PhoneTracker247** only receives **new notifications**.

If:

* the app was open on screen
* chats were already viewed
* the message was muted
* the sender is archived or blocked

→ **No notification is created**, so **PhoneTracker247** receives nothing.

***

### **6. Check battery optimization / background restrictions**

Some devices restrict apps from receiving notifications.

Go to:

**Settings → Battery → App Optimization / Battery Saver**\
Allow **PhoneTracker247 Agent** and the messaging app to run without restrictions.

***

### **7. Check if the notification only displays “New message”**

Some apps show limited previews based on privacy mode.

Example:

* “1 new message”
* “New message from a contact”

In these cases, **PhoneTracker247** cannot extract message content.


---

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