> For the complete documentation index, see [llms.txt](https://phonetracker247-1.gitbook.io/support.phonetracker247.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://phonetracker247-1.gitbook.io/support.phonetracker247.com/support/submit-a-ticket.md).

# Submit a Ticket

### 🎫 How to Send a Support Ticket

If you encounter issues or have questions that are not covered in our documentation, you can reach our support team using one of the following methods:

#### 📧 1. Send a Ticket via Email

You can send an email directly to our support team at the **Contact** session.

* Please include as much detail as possible (your account email, device type, description of the issue, etc.)
* Our team typically responds within **four business hours**

***

#### 🌐 2. Submit a Ticket via the cPanel Dashboard

If you are a registered user, you can submit a ticket through the **cPanel**.

Steps:

1. Log in to your Admin account
2. Navigate to **Support > Submit Ticket**
3. Select the appropriate Category (e.g., Installation, Billing, Technical, Feature Request).
4. Enter your message and submit the form

> You can track the status of your ticket and view previous support conversations within your account dashboard.


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